Terms and Conditions

This page details our customer terms and conditions.

Townend Florist - 511 Ridgeway, Gleadless, Sheffield, South Yorkshire, S12 2JY - Tel: 0114 254 4477

Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit/debit cards, Visa, Mastercard, Maestro and Solo. You may send and pay for flowers over the phone by calling us. Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed you will receive a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule Orders received before 3pm Monday to Friday and Midday on Saturday UK time for delivery will be delivered on the same day if required.

Orders received after this time are generally delivered the following day.

Orders with a specified delivery date will be delivered on that day (note must be received before 3pm if for same day Monday to Friday and Midday Saturday).

Orders placed to be delivered on a public holiday will be delivered the next working day.  Online deliveries can only be in the UK.

Same day delivery Monday to Friday order by 3pm and Midday on Saturday.

No timed deliveries - except for funeral tributes and weddings.

Please telephone 0114 254 4477 if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them to collect from the shop. If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.

If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Townend Florist earliest convenience. Townend Florist are not responsible for theft or damage of flowers, plants or sundries if left.

We take care of our flowers and ensure freshness and quality at all times.

Orders are inclusive of 20% VAT

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee -  we guarantee your complete satisfaction.

Getting in touch with us, if you need to reach us, please email us or you can call or write to us.

Privacy Policy, you can view our Privacy Policy Online.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refund/Returns Policy

Local delivered flowers. Due to the perishable nature of our goods (flower orders) any complaints or refunds will be dealt with on an individual basis. Please telephone or email us with any problems you may have experienced. We will issue a refund within 7-10 business days of receiving your returned goods.

National or International orders sent to via a relay system will be subject to a relay systems own complaints procedure.

Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us to arrange a suitable solution.

Please contact us using the details shown at the bottom of this page, thank you.

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Townend Florist - 511 Ridgeway Road, Gleadless, Sheffield, South Yorkshire, S12 2JY - Tel: 0114 254 4477